STOCKS NEWS EUROPE-M.Stanley:"low conviction preference" for stocks - Reuters UK STOCKS NEWS EUROPE-M.Stanley:"low conviction preference" for stocks - Reuters UK

Tuesday, June 19, 2012

STOCKS NEWS EUROPE-M.Stanley:"low conviction preference" for stocks - Reuters UK

STOCKS NEWS EUROPE-M.Stanley:"low conviction preference" for stocks - Reuters UK

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Business travelers more unhappy with airline service than leisure passengers - The Business Journal


Business travelers are less pleased than leisure travelers with the service they receive from airlines — and the gap is widening, according to a survey released Tuesday.

Leisure travelers reported a satisfaction score of 71 out of a possible 100 points on the annual American Customer Satisfaction Index (ACSI), while business travelers registered a score of 66.

Both scores were up from the leisure-traveler satisfaction score of 64 and business-traveler score of 61 in 2011 on the independent national cross-industry benchmark of customer satisfaction, but the difference in the two customer bases is even larger.

David VanAmburg, managing director of the Ann Arbor, Mich.-based ACSI, said the business travelers, who fly far more frequently than people going on vacation, are more likely to have dealt with a delayed flight or poor airplane service and are more likely to factor that into their response.

And any business that angers its most frequent customers more often than other customers could run into trouble, he said.

But because airlines largely have a monopoly on business travelers, who are unlikely to use trains or rental cars for long-distance trips regardless of their satisfaction levels, VanAmburg added that he is not sure what message the survey results should send to those airlines.

“It’s certainly not particularly good news that the business segment scores so far below the leisure segment,” VanAmburg said. “It’s a question of the degree to which airlines have an incentive to do better by the customer.”

The ACSI measures customer satisfaction with airlines, hotels, restaurants and package-shipping services. Overall, it found that satisfaction with airlines and fast-food restaurants rose from 2011 to 2012, while opinions on sit-down restaurants and shipping companies declined.

Ed Sealover covers government, health care, tourism, airlines and hospitality for the Denver Business Journal and writes for the "Capitol Business" blog.

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Swiss stocks - Factors to watch on June 19 - Reuters

Tue Jun 19, 2012 2:08am EDT

Swiss stocks were seen little changed on Tuesday, as concerns about the Spanish banking system overshadowed a relief rally following the Greek election.

The blue-chip SMI was indicated 0.1 percent up at 5,943 points, pre-market indications from Julius Baer showed .

The following are some of the main factors expected to affect Swiss stocks on Tuesday:


Swiss private bank Julius Baer confirmed on Tuesday it is in preliminary talks with Bank of America Corp over its non-U.S. wealth management operations.

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Swiss drugmaker Roche said on Tuesday it planned to work together with Seaside Therapeutics develop treatments targeting the molecular basis for autism spectrum disorders and fragile X syndrome.

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Pharmaceutical companies including GlaxoSmithKline PLC and Novartis AG will get government grants to help develop medicines against pandemics and bioterrorist threats, the U.S. government said on Monday.

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* ADB Group <ADBN.S. reports adoption of all resolutions at its Annual General Meeting of Shareholders

* Phoenix Mecano to repurchase own shares


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